Capgemini Pooled Campus Drive 2021 |Any Degree | Bangalore & kolkatta |Service Desk Job

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Capgemini Pooled Campus Drive 2021 |Any Degree | Bangalore & kolkatta |Service Desk

Company Name : Capgemini

About Company :

Capgemini Engineering combines, under one brand, a unique set of strengths from across the Capgemini Group: the world leading engineering and R&D services of Altran – acquired by Capgemini in 2020 – and Capgemini’s digital manufacturing expertise. With broad industry knowledge and cutting-edge technologies in digital and software, Capgemini Engineering supports the convergence of the physical and digital worlds. Combined with the capabilities of the rest of the Group, it helps clients to accelerate their journey towards Intelligent Industry.

Capgemini Engineering has more than 52,000 engineer and scientist team members in over 30 countries across sectors including aeronautics, automotive, railways, communications, energy, life sciences, semiconductors, software & internet, aerospace & defence, and consumer products.

Capgemini High Res Stock Images | Shutterstock

Company Website: https://www.capgemini.com/

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Designation: Service Desk            

Educational Qualifications:

  • Candidates must have completed graduation in 2020 & 2021
  • 10th,12th & Graduation – 55% & Above
  • Candidates must be open to relocate to any location and work in night shifts
  • Candidates must be available to join immediately
  • Candidate must have good English written / verbal communication skills. Coupled with good English language comprehension
  • Should be open to sign Service Level Agreement

Role : Permanent                          

Year of Experience: Fresher          

Job Location: Bangalore & kolkatta

Salary Details  : As per the Company Standard

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Job Description :                    

  • Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service
  • Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
  • Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
  • Meet customer requirements through first contact resolution
  • Clarify customer requirements
  • probe for and confirm understanding of requirements or problem
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Listen attentively to customer needs and concerns; demonstrate empathy

Desired Skills:

  • Should have excellent communication and English speaking skills
  • Should have good interpersonal skills and ability to perform under pressure
  • Basic computing skills
  • Willing to work in a 24/7 environment
  • Should be open to sign Service Level Agreement

Please Note – 

  • Only shortlisted candidates will be invited for the assessment / selection process
  • Selection process will be done in virtual mode
  • Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conducted online

            

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