GOOGLE FRESHE JOB VACANCY | ANY DEGREE | GOOD SALARY + BENEFITS | APPLY NOW

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GOOGLE FRESHE JOB VACANCY | ANY DEGREE | GOOD SALARY + BENEFITS | APPLY NOW

Company Name : Google

Company Website : https://www.google.co.in/

About Company :

Our mission is to organise the world’s information and make it universally accessible and useful

Google began in January 1996 as a research project by Larry Page and Sergey Brin when they were both PhD students at Stanford University in California.

The project initially involved an unofficial “third founder”, Scott Hassan, the original lead programmer who wrote much of the code for the original Google Search engine, but he left before Google was officially founded as a company; Hassan went on to pursue a career in robotics and founded the company Willow Garage in 2006.

While conventional search engines ranked results by counting how many times the search terms appeared on the page, they theorized about a better system that analyzed the relationships among websites.

They called this algorithm PageRank; it determined a website’s relevance by the number of pages, and the importance of those pages that linked back to the original site. Page told his ideas to Hassan, who began writing the code to implement Page’s ideas.

Page and Brin originally nicknamed the new search engine “BackRub”, because the system checked backlinks to estimate the importance of a site.

Hassan as well as Alan Steremberg were cited by Page and Brin as being critical to the development of Google. 

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Designation:   Analyst                               

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  • Bachelor’s degree from an accredited institution 
  • Excellent verbal and written English language skills 
  • Strong attention to detail and a proven ability to balance multiple priorities
  • 0-18 months experience in Technical Support/Customer service operations/ Troubleshooting/Campaign Optimisation in any company

Role : Permanent                          

Year of Experience: FRESHER               

Job Location:  PAN INDIA

  • We support you with competitive wages and comprehensive health care including medical, dental and vision coverage 
  • We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
  • We support our teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about 

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Job Description :

  • Maintaining a positive and professional attitude towards customers 
  • Providing support across a variety of platforms, including chat, live email, instant messaging, and phone (voice calls)
  • Be flexible to work in a 24×7 service environment as per the business needs which might include working consistently in the night shifts and on weekends
  • Troubleshoot basic technical problems, identify customer needs and develop creative solutions to address them.
  • Promptly and independently resolve incidents and escalations, with effective communication to all stakeholders internally and externally
  • Maintain response and resolution speed as defined by SLOs; 
  • Keep high customer satisfaction scores and follow quality standards in 95% of cases.
  • Use existing troubleshooting tools and techniques to establish root cause for queries and provide a customer facing root cause assessment.
  • Provide high-touch assistance to highest Tier customers, build in-depth understanding of most pressing customer issues
  • Contribute to creating and updating a support knowledge base, you will have a passion for learning and knowledge sharing.

How to Apply this Job?          

Details & Apply link :

CLICK HERE

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