Company Name : HCL
Company Website : https://www.hcltech.com
About Company :
HCL Technologies is a cutting edge worldwide innovation organization that helps endeavors reconsider their organizations for the computerized age.
Our innovation items and administrations are based on forty years of development, with an incredibly famous administration theory, a solid culture of creation and hazard taking, and a persistent spotlight on client connections.
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Mts
Qualification:
Masters in Business Administration, MBA, MBA(PGDM)
Fresher
Chennai
Job description:
Freshers from B-school
- To collect, collate and publish projectorprogram reports to various stakeholders (within and outside HCL)
- To coordinate all periodic reviews, prepare MOMs and Track to closure of all action items
- To execute resource management plan as defined by delivery managers (execute on-boarding, training and resource release, BRQs etc..)
- To facilitate maintenance of central repository for all deliverables
- To monitor project health status and timely reporting on all aspects of the programs
Technical Specialist
2.5-5 Years
Chennai
- To provide support for on call escalations and doing root cause analysis of given issue
- To independently resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards, regulatory requirements and company policies
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
How to Apply this Vacancy ?
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