HEXAWARE OFF CAMPUS DRIVE 2022 – QUALIFICATION – B.SC,BCA – Chennai, Mumbai, Pune,Noida

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PAN INDIA JOBS – HEXAWARE OFF CAMPUS DRIVE 2022 – QUALIFICATION – B.SC,BCA – Chennai, Mumbai, Pune,Noida

Company Name : hexaware technologies limited

Company Website : https://hexaware.com/

About Company :

This strategy endeavors to power human-machine collaboration – solve complex business problems using a combination of human creativity & intellect. We leverage the power of ubiquitous data, insights-driven algorithms and strategic cloud computing to help customers achieve business transformation.

We are guided by 5 core values that shape the culture and define the character of our company. Our values are integral to everything we do.

We are on a holistic transformation journey re-imagining processes, leveraging design thinking, digital tools and technology to transform how IT services are delivered. Take a look at our Awards and Achievements that define our growth story.

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Designation: Trainee- Infrastructure Management Support                                  

Educational Qualifications: B.Sc/BCA

  • BSc (CS/IT/Electronics) & BCA-2022 Pass out
  • 60% or 6 CGPA and above throughout in 10th, 12th and Graduation No Live backlogs at the time of registration
  • CTC & Stipend: 3LPA & 15k for 3 months stipend amount
  • Service Agreement: 2yrs – 2 Lakhs

Role : Permanent                          

Year of Experience:                    

Job Location: Chennai, Mumbai, Pune,Noida                             

Salary Details  : Rs 3 LPA

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Job Description :

  • Excellent verbal and written communication in English is must
  • Should have basic knowledge on ITIL process and international Client handling over the phone and email
  • Meet established service level metrics for call response, technical support and customer service
  • Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications
  • Log Incidents/call tickets into Ticketing tool, monitor incoming customer ticket queues for assignment, follow-up and resolution
  • Follow and complete IT Service desk opening and closing checklists
  • Research and update knowledge base for solutions that can be used to
    provide first call or contact resolution
  • Perform installation/troubleshooting/configuring of MS outlook Client,MS Office, Applications software, Antivirus Software, Internet explorer and basic network troubleshooting
  • Use remote tools such as Remote Desktop support, Dame Ware/Bomgar, Team viewer etc..(It’s an optional) to troubleshoot and resolve end-users laptops, desktops.
  • Provide follow-up service to End-users to ensure that service provided by
  • Help Desk has addressed their needs in a timely and efficient manner
  • Candidates should be open to work in 24*7 shifts environment.
  • Candidates having more than 1 year of education gap are not eligible for this drive.

How to Apply this Job?          

Details & Apply link :

CLICK HERE

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