HEXAWARE OFF CAMPUS DRIVE 2022 – QUALIFICATION – B.SC,BCA – Chennai, Mumbai, Pune,Noida
PAN INDIA JOBS – HEXAWARE OFF CAMPUS DRIVE 2022 – QUALIFICATION – B.SC,BCA – Chennai, Mumbai, Pune,Noida
Company Name : hexaware technologies limited
Company Website : https://hexaware.com/
About Company :
This strategy endeavors to power human-machine collaboration – solve complex business problems using a combination of human creativity & intellect. We leverage the power of ubiquitous data, insights-driven algorithms and strategic cloud computing to help customers achieve business transformation.
We are guided by 5 core values that shape the culture and define the character of our company. Our values are integral to everything we do.
We are on a holistic transformation journey re-imagining processes, leveraging design thinking, digital tools and technology to transform how IT services are delivered. Take a look at our Awards and Achievements that define our growth story.
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Designation: Trainee- Infrastructure Management Support
Educational Qualifications: B.Sc/BCA
- BSc (CS/IT/Electronics) & BCA-2022 Pass out
- 60% or 6 CGPA and above throughout in 10th, 12th and Graduation No Live backlogs at the time of registration
- CTC & Stipend: 3LPA & 15k for 3 months stipend amount
- Service Agreement: 2yrs – 2 Lakhs
Role : Permanent
Year of Experience:
Job Location: Chennai, Mumbai, Pune,Noida
Salary Details : Rs 3 LPA
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Job Description :
- Excellent verbal and written communication in English is must
- Should have basic knowledge on ITIL process and international Client handling over the phone and email
- Meet established service level metrics for call response, technical support and customer service
- Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications
- Log Incidents/call tickets into Ticketing tool, monitor incoming customer ticket queues for assignment, follow-up and resolution
- Follow and complete IT Service desk opening and closing checklists
- Research and update knowledge base for solutions that can be used to
provide first call or contact resolution - Perform installation/troubleshooting/configuring of MS outlook Client,MS Office, Applications software, Antivirus Software, Internet explorer and basic network troubleshooting
- Use remote tools such as Remote Desktop support, Dame Ware/Bomgar, Team viewer etc..(It’s an optional) to troubleshoot and resolve end-users laptops, desktops.
- Provide follow-up service to End-users to ensure that service provided by
- Help Desk has addressed their needs in a timely and efficient manner
- Candidates should be open to work in 24*7 shifts environment.
- Candidates having more than 1 year of education gap are not eligible for this drive.
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