IBM Job Openings 2021 – Technical Support CSE,IT,ECE – B.E.Graduates
IBM Job Openings 2021 – Technical Support CSE,IT,ECE – B.E,B.Tech Graduates – Apply now.
About Company : Every year, an elite contingent of IBMers earns the title of IBM Fellow. This year’s 12 new IBM Fellows come from Asia, the Americas and Europe. They have worked across multiple business units to assist our clients in their digital transformations and migrations to AI and Cloud. These new IBM Fellows also have energized the company’s internal business practices, and have helped to establish and maintain IBM’s reputation as the world’s responsible—and dependable—steward of technology.
At IBM Research, we invent things that matter. We are a community of thinkers. We make a lasting impact on our industry and the world.
Our scientists are pioneering the future of artificial intelligence, creating breakthroughs like quantum computing that will allow us to process information in entirely new ways, defining how blockchain will reshape the enterprise, and so much more. We are driven to discover.
Company website : www.ibm.com
Position : Technical Support Associate
Qualification : BE/B.Tech/ME/M.Tech – CSE,IT,ECE
Experience : 0- 2 years
Job Location : PAN INDIA
Job Description :
Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
Providing remote Infrastructure support delivery and performing problem cause analysis
Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
Anticipating customer needs and effectively addressing concerns related to their issue or resolution
Providing direct technical assistance to customers via phone, email, and chat.
Required Technical and Professional Expertise
Minimum 0-2 years of experience in IT Industry
Proficient to ensure customer issues are resolved in the most timely and effective manner possible
Demonstrable ability to handle various tasks or projects with changing priorities.
Experience to utilize available time efficiently in order to achieve effective and efficient results
Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
Ability to identify basic hardware parts and aware of basic hardware concepts
Experience in user level familiarity with at least one e-mail client – Outlook, Notes etc.
Questioning skills /probing skills, as relevant to the issue and level of the caller.
Find opportunity and implement process improvements
Ability to empathize and work with customers in real-time to resolve issues.