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Company Name : IBM

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About Company :

Every year, an elite contingent of IBMers earns the title of IBM Fellow. This year’s 12 new IBM Fellows come from Asia, the Americas and Europe.

They have worked across multiple business units to assist our clients in their digital transformations and migrations to AI and Cloud.

These new IBM Fellows also have energized the company’s internal business practices, and have helped to establish and maintain IBM’s reputation as the world’s responsible—and dependable—steward of technology.

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Designation: PROCUREMENT EXECUTIVE                                 

Educational Qualifications: ANY DEGREE

Role : Permanent                          

Year of Experience: MIN 2 YEARS                  

Job Location: CHENNAI TN                                

Salary Details  : As per the Company Standard

  • Apply analytical skills, numerically astute with strong demonstrated problem solving abilities
  • Apply communication skills, able to build and maintain effective and productive relationships with staff, stakeholders and suppliers
  • Apply collaboration/teaming techniques
  • Perform in matrix organization
  • Perform time management, prioritise tasks and achieve set targets
  • Apply Knowledge of Business Organization and Processes, Work instructions
  • Apply Business Control Requirements
  • Apply customer satisfaction skills / client facing skills
  • Ability to complete staff-work to a high standard
  • Keen attention to detail and accuracy
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Job Description :

  • Consistently meet or exceed SLAs
  • Maintain a High Level of Core performance delivery, ensuring full implementation of documented policies, procedures, and best working practices
  • First escalation point on process issues
  • Address any people issues actively, and maintain a high team morale overall
  • Staffing, training, development, and retention of team members; mentor team in times of need.
  • Identify any Operations Centre activity that may be foreseen as a risk/issue to successful process execution and take steps to mitigate the risks/issues.
  • Perform root cause analysis in case of escalations and take steps to improve the robustness of the process
  • Ensure audit readiness of all documents.
  • Contribute to contract profitability through efficient management of resource and expense.
  • Assume additional responsibilities as assigned by reporting manager.
  • Managing operations of Helpdesk including support client procurement applications and Supplier Enablement processes.
  • Directing and coaching the team of Helpdesk Agents on a need basis towards meeting customer expectations
  • Ensure Customer and Stakeholders Satisfaction.
  • Identify and mitigate any risks/issues that are foreseen as potential bottlenecks to the CAC process.
  • Participate in periodic internal reviews and resolve any issues relating to business controls guidelines.
  • Execute operational plan to ensure all client SLAs are consistently met/exceeds.
  • Provide thought leadership to the team.
  • Assume additional responsibilities as assigned by reporting manager.

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