L & T Fresher Job Openings | Supervisor Position | Any Degree | All over India candidates can apply
Company Name: L & T
Company Website: https://www.lntecc.com/
About Company :
L&T Construction is a division of Larsen & Toubro (L&T) a major Indian technology, engineering, construction, manufacturing and financial services conglomerate, with global operations.
Customers in over 30 countries around the world. L&T is engaged in core high-impact sectors of the economy.
and our integrated capabilities span the entire spectrum of ‘design to deliver’
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L & T Fresher Job Openings
Designation: Supervisor-Helpdesk Operations
Educational Qualifications: Any Degree
Role: Permanent
Year of Experience: Fresher
Job Location: All Over India
Salary Details: As per the Company Standard
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L & T Fresher Job Openings
Job Description :
Managing Employee Helpdesk (both ticket system & IVR system) & ensuring continual improvement in the support.
Responsible for the development of Helpdesk Associates and ensuring that they are cross-trained across all functions/queues.
Ensure the Resolution of Queries/Requests/Complaints with an appropriate response. Maintain the Quality of responses to the calls/SRs. Interception of the ongoing call for quality monitoring
Coordination with respective Process Leads to ensuring the right information and content is being delivered by Helpdesk associates
Working with IT and Process teams to keep tools such as ChatBots, Portals etc updated
Assisting/facilitating the training of team members in areas such as Soft Skills, Process training.
Suggest process improvements & drive automation/digitalization
Monthly MIS preparations & presentations on Monthly review meetings
How to Apply for this Job?
Details & Apply link :
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