Royal Enfield Company Job Interview | Direct company Vacancy | Chennai TN
Company Name : Royal Enfield
Company Website : https://www.royalenfield.com/
About Company :
At Royal Enfield, we trust the need to investigate is an obstinate tingle that can’t be scratched away. Our main goal is to get more and more individuals to find the delight of riding and follow their quest for investigation. Through our famous cruisers, we have developed and supported a riding society that welcomes the riders to absorb and partake in the actual excursion.
Our greatest strength, the Royal Enfield Community, is developing unequivocally and consistently. It is a demonstration of the reverberation our reasoning and items find with our clients. The exceptional security our local area shares is an honor a couple of brands appreciate. For our purposes, the local area goes past clients to motorcycling devotees from varying backgrounds, across the world. We interface with riders through an assortment of rides and occasions, drawing in with them, hearing their extraordinary stories and imparting them to one another.
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Designation: Technical Support and Warranty
Educational Qualifications: B . E .Mech / Auto
2+ years of experience in a technical service or a technical warranty support role in a channel partner network
Strong foundation of basic mechanical and electrical fundamental theory
Solid knowledge of engine maintenance and troubleshooting to include: air cooled, liquid cooled units, gas fuel systems
Previous experience with warranty claims processing within the channel partner network
Role : Permanent
Year of Experience: 2 Years Experience
Job Location: Chennai TN
Salary Details : As per the Company Standard
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Job Description :
The Resource-Tech Support & Warranty will be part of the Global Commercial Organization, providing technical assistance and authorizing warranty repairs to the authorized channel partner network of India Business. The incumbent will work closely with various internal and external stakeholders in fielding, resolving technical service issues, providing technical troubleshooting support and identifying solutions for technical field concerns. He/ she will also be responsible for warranty service authorizations and assisting in the maintenance and updating of technical & warranty support materials, product manuals and other technical service tools.
Key Responsibilities
- Provide support with technical issue resolution by logging and responding to technical service enquiries from channel partners timely
- Work with relevant internal stakeholders on warranty claims, customer complaints, field concerns, quality issues and monitor problem resolution
- Analyze data and technical service enquiries to identify trends and facilitate early identification of emerging issues
- Create technical support tools such as training materials including webinar, presentation and video creation
- Assist with the implementation of technical service tools as per requirement
- Update new technical documents and technical support tools within the channel partner portal
- Proofread and provide feedback on product manuals for new and existing products
- Serve as a technical resource to the domestic sales team by gathering product knowledge
- Create awareness on technical service tools that are beneficial for channel partners
- Represent the company at trade shows or industry functions as assigned
- Manage warranty cases and provide channel partners with solutions
- Aim to increase customer satisfaction in the areas of Part-to-Part warranty claim processing by dispatching warranty parts on time and ensure order loading in SAP within TAT
- Assist with warranty claim administration from channel partners for all the International markets through warranty system
- Manage the claims process including vetting warranty claim details like Vehicle Identification Number (VIN), pricing in SAP to correct VIN details, Pricing and submitting the tax invoice to accounts for reimbursement process
- Conduct Monthly, Quarterly and Half yearly Warranty Claim analysis for all the International markets
- Collaborate with multiple teams both inside and outside the organization to deliver on the business strategy and operational plan
- Participate in technical reviews regarding channel partner support materials, product manuals and other technical service tools
How to Apply this Job?
Details & Apply link :
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Huge Job Vacancy in Production Department |Diploma / B.E. Engineer – Hosur TN
No of vacancy: 100+
Degree : Any UG / PG Degree / BE / B Tech / Diploma
Specialization in the streams of Geoinformatics, Remote Sensing, GIS and Geography, Geology is an added advantage
Batch : 2022 / 2021 / 2020 / 2019
Experience : Fresher’s
CTC : INR 14,000
Location : Hosur, TamilNadu
Male & Female both can apply
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