Tech Mahindra Company Fresher Job Openings | B. Tech/B.E.Engineers | Associate Software Engineer

Tech Mahindra Company Fresher Job Openings | B. Tech/B.E.Engineers | Associate Software Engineer

Company Name: Tech Mahindra Ltd

About Company :

New worlds offer us new challenges. The solutions to which, unveil that innovation is inevitable, and perhaps, the only way to create a progressive world. Our latest Investor Day brought together perspectives from our leadership on the adaptability of technologies in enabling Human Centric Experiences for our customers, enabling us to deliver on the promise of TechMNXt, NOW.

Tech Mahindra offers innovative and customer-centric digital experiences, enabling enterprises, associates and society to Rise. We are a USD 5.2 billion organization with 121,900+ professionals across 90 countries helping 997 global customers, including Fortune 500 companies.

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Designation: Associate Engineer                             

Educational Qualifications:

B.Tech/B.E. in Computers

MCA in Any Specialization, MS/M.Sc(Science) in Any Specialization

Role: Permanent                          

Year of Experience:  Fresher                   

Job Location: Across India                             

Salary Details: As per the Company Standard

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Job Description :  

Required Skill Set:

Networking: Basic concepts including knowledge of some of the commands used on Windows ( e.g. IPConfig, Ping, telnet etc)
Database: Basic queries, stored procedures, performance optimization techniques, concepts like joins, normalizations, and cardinalities. DN drivers, DSN etc.
OS: Basic properties of OS, commands, and authentications in Windows. Information around the location of logs generated

Key Tasks:

1) Case Solving – on Portal and Expert Chat:
• Resolve known errors by means of documentation – SAP Notes, Knowledge Base Articles, solved customer incidents, documentation, WIKI or verifying customized entries or hardware parameters
• Perform root cause analysis and provide solutions in complex environments for specific fields/areas
• Achieve a high level of customer satisfaction through individual casework
• Escalate on time and good quality – keep incidents aged days to a minimum
• Enterprise Support KPI adherence
• Very High incident handling
• Maintain and follow your personal development plan by attending e-Learning Lessons and Remote Learning Sessions, Classroom Training, Coaching and on-the-job training
• Participate in weekend support activities as required
• Provide extended and 24-hour coverage if required
• Report errors to development organizations
• Involvement in case reduction tasks like the creation of Knowledge Base Articles and notes, contribution to community and, forums

2) Knowledge Transfer:
• Coaching and Mentoring
• Continuous Knowledge Management contribution by Creating Knowledge Base Articles and WIKI Documents.
• Deliver standard application/technology training and workshops
• Perform knowledge transfer to internal staff and external customers & partners
• Produce e-Learning Content (Forums/Wiki to help with incident deflection)
• Drive the creation of Knowledge in the area of expertise and drive the proactive proliferation of knowledge created externally and internally

How to Apply for this Job?          

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