Technical Support Engineer Job Vacancy 2023 | CIENA | Apply now
Company Name : CIENA
Company Details :
Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging
We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
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Min Salary 21,000/-
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Educational Qualifications:
Eligibility Criteria: Full Time B.E.,
Interested and Eligible candidates need to register by filling this form.
Our team will get in touch with you if you meet our eligibility criteria (experience, education and skill)
Role : Permanent
Year of Experience: Fresher / Experience
Location: Across India
Technical Support Engineer Job Vacancy 2023
Designation: Tech Support Engineer
Educational Qualifications: B.E , B. Tech Engineers
Role : Permanent
Year of Experience: Fresher
Location: Across India
Salary Details : As per the Company Standard
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Job Description :
Automate data collection and issue resolution
Provide remote technical support on identified CIENA products 24×7 when required. On call duty includes evenings and weekends.
Review with senior engineers issues found in the field and assist Communication with Design and Supply Chain on problems found
Utilize debug tools as well as lab research to aid Customer’s technical problem. Recover information necessary to escalate the incident/issue to senior engineers. Escalation may eventually include Engineering/Design, Product/Project Management, Documentation, or Training
Provide Customer feedback to Quality Assurance, Design, Product Management, Technical Publications and Training
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