Wipro Fresher Job Vacancy in Chennai | System Admin | Any Degree | Chennai Tamilnadu

Wipro Fresher Job Vacancy in Chennai | System Admin | Any Degree | Chennai Tamilnadu

Company Name : WIPRO

Company Website : www.wipro.com

About Company :

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful.

A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 220,000 dedicated employees serving clients across six continents.

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Administrator

 Chennai, India

Any Degree

Fresher / Experience

Role Purpose

The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction

1. Ensure timely response of all the tickets raised by theclient end user
   1. Service requests solutioning by maintaining quality parameters
      1. Act as a custodian of client’s network/ server/ system/storage/ platform/ infrastructure and other equipment’s to keeptrack of each of their proper functioning and upkeep
      2. Keep a check on the number of tickets raised (dial home/ email/chat/ IMS), ensuring right solutioning as per the defined resolutiontimeframe

• Perform root cause analysis of the tickets raised and create anaction plan to resolve the problem to ensure right client satisfaction

1. Provide an acceptance and immediate resolution to the high prioritytickets/ service
2. Installing and configuring software/ hardware requirements based onservice requests
3. 100% adherence to timeliness as per the priority of each issue, tomanage client expectations and ensure zero escalations

• Behavioral Competencies
  • Problem solving
  • Execution excellence
  • Passion for results
  • Collaborative working

How to Apply this Vacancy ?     

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