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{"id":21158,"date":"2023-10-30T12:17:22","date_gmt":"2023-10-30T06:47:22","guid":{"rendered":"https:\/\/myemploymentjobs.com\/?p=21158"},"modified":"2023-10-30T12:17:27","modified_gmt":"2023-10-30T06:47:27","slug":"hcl-technologies-mega-recruitment-drive","status":"publish","type":"post","link":"https:\/\/myemploymentjobs.com\/hcl-technologies-mega-recruitment-drive\/","title":{"rendered":"HCL Technologies Mega Recruitment Drive 2023 | Best Company Jobs"},"content":{"rendered":"\n
HCL Technologies Mega Recruitment Drive: HCL has Published a notification for the vacancy of HelpDesk Engineer. The educational qualification required to apply <\/span>is B.E.Engineers. Interested and eligible candidates can apply. Read the date, Venue, and full details of vacancies carefully.<\/p>\n\n\n\n
Company Name:<\/strong> HCL Technologies<\/p>\n\n\n\n
Company Website:<\/strong> www.hcl.com<\/p>\n\n\n\n
About Company : \u00a0\u00a0\u00a0<\/strong><\/p>\n\n\n\n
HCL is a pioneer of modern computing.\u00a0It introduced the 8-bit microprocessor-based computer in 1978.\u00a0<\/p>\n\n\n\n
HCL has a global team of over 221,000 people across 60 countries.\u00a0It’s ranked number one in 18 countries, including India.\u00a0<\/p>\n\n\n\n
HCL is\u00a0a multinational IT company started in India<\/strong>. The company head office is located in Noida. HCL was established in 1976 as one of India’s original IT start-ups. It is a founder of modern computing with many creations, including the introduction of personal computers focused on an 8-bit microprocessor in 1978.<\/p>\n\n\n\n
Chennai – Tamilnadu\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/strong><\/p>\n\n\n\n
Salary Details: As per the Company Standard<\/strong><\/p>\n\n\n\n
Provide hardware\/software\/network problem diagnosis\/resolution via telephone\/email\/chat for customer’s end users Route problems to internal 2nd and 3rd-level IT support staff. Coordinate and manage relationships with vendors and support staff that provide hardware\/software\/network problem resolution. Administer and provide User account provisioning. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumventions. . Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders\/incidents to appropriate support teams and follow up until closure. . Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs . Perform user account management activities Escalate complex problem to appropriate support specialists Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications) . Troubleshoot client software and basic network connectivity problems . Identify, evaluate and prioritize customer problems and complaints . May train users and operators on a limited basis and\/or may write training procedures . Participate in ongoing training and departmental development\u00a0\u00a0\u00a0<\/strong><\/p>\n\n\n\n
Soft Skills<\/p>\n\n\n\n
– Excellent communication and conversation skills (Verbal and Written) – Good documentation skills – Good working knowledge of MS OFFICE (Including MS Project and Visio) – Should have great customer-handling skills – Able to handle unforeseen situations<\/p>\n\n\n\n
All interested and eligible candidates can apply for this position before the Expiry of the link as soon as possible.<\/p>\n\n\n\n