Designation: Process Expert, Operations<\/strong><\/p>\n\n\n\n

Educational Qualifications:<\/strong> Any Degree<\/p>\n\n\n\n

Key Responsibilities
This position is responsible for planning and tracking of container movement utilizing most efficient and effective routing on a daily basis. The Dispatch also ensures time-sensitive cargo moves to its final destination within established terms and provides direction and guidance to Contract Drivers to ensure goals are accomplished.<\/p>\n\n\n\n

Role : Permanent                          <\/strong><\/p>\n\n\n\n

Year of Experience: Fresher                 <\/strong><\/p>\n\n\n\n

Job Location: Chennai                          <\/strong><\/p>\n\n\n\n

Salary Details  : As per the Company Standard<\/strong><\/p>\n\n\n\n

Job Description :    <\/strong><\/p>\n\n\n\n

Essential Duties\/Responsibilities
\u2022 Communicates daily with Customers, Contract Drivers, Terminal Personnel, and internal service representatives; coordinating, troubleshooting and resolving issues
\u2022 Coordinate and problem solve pick-ups and deliveries with Contract Drivers, partner carriers, rail operators, and port operators
\u2022 Dispatch WO for truck, rail and barge as per the timeline with any miss
\u2022 Communicate any delays to customers proactively
\u2022 Meets all customer levels of service and deadline requirements eliminating any service failures.
\u2022 Handle all customer quires with empathy and understanding the customer needs and driving towards positive NPS
\u2022 Records and audits all documents for equipment tracking
\u2022 Track, trace and report container activity
\u2022 Manage additional cost<\/p>\n\n\n\n