Freshworks Fresher Job Vacancy | Fresh B.E, B. Tech Engineers | Apply now
Company Name : Freshworks
Company Website : https://www.freshworks.com/
About Company :
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user.
Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers and HR to do their job and delight their customers.
Freshworks Fresher Job Vacancy
Designation: Trainee
Educational Qualifications: B.E , B. Tech Engineers
Role : Permanent
Year of Experience: Fresher
Location: Chennai TN
Salary Details : As per the Company Standard
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Job Description :
● Engage proactively with customers using the engagement model (based on customer segment) laid out
● Understand and document customer’s business flow (for large customers) and deep understanding of use-cases
● Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit
● Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping)
● Evaluate how customers manage their Freshworks product suite investment & identify efficiency and effectiveness gains (process & tools)
● Promote awareness of the latest innovations Freshworks is releasing (products/features in pipeline)
● Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer’s issues/solutions are addressed
● Work with Program Manager (Customer Success) to derive data driven insights/intelligence to run focused and result-oriented customer engagement programs. Understanding of SaaS metrics and
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