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Experience Candidates Job Vacancy in Wipro 2023 at Chennai

Experience Candidates Job Vacancy in Wipro 2023 at Chennai: Wipro has Published a notification for the vacancy of Deputy Manager. The educational qualification required to apply is Any Degree. Interested and eligible candidates can apply. Read the date, Venue, and full details of vacancies carefully.

Company Name: Wipro

Company Website: www.wipro.com

About Company :    

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs.

We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses.

Experience Candidates Job Vacancy in Wipro 2023 at Chennai
Experience Candidates Job Vacancy in Wipro 2023 at Chennai
Job TitleDeputy Manager
GenderMale
Job LevelEntry
SalaryAs Per the Company’s Standard
Experience Candidates Job Vacancy in Wipro 2023 at Chennai

Experience Candidates Job Vacancy in Wipro 2023 at Chennai

Designation: Deputy Manager

Educational Qualifications:

Any Degree

Role: Permanent

Year of Experience:

Min Experience

Job Location:   

Chennai – Tamilnadu                     

Salary Details: As per the Company Standard

Job Description :      

  1. Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
  2. Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
  3. Update on availability in the RAVE system to ensure the productivity of the process
  4. Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  5. Follow standard processes and procedures to resolve all client questions
  6. Resolve client queries as per the SLAs defined in the contract
  7. Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
  8. Identify and learn appropriate product details to facilitate client interaction and troubleshooting
  9. Document and analyze call logs to spot the most occurring trends to prevent future problems
  10. Maintain and update self-help documents for customers to speed up resolution time
  11. Identify red flags and escalate serious client issues to the leader in cases of untimely resolution
  12. Ensure all product information and disclosures are given to clients before and after the call/email requests
  13. Avoids legal challenges by complying with service agreements

All interested and eligible candidates can apply for this position before the Expiry of the link as soon as possible.

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