Fresher Job Openings in HCL | B.E, B. Tech Engineers | Chennai TN
Company Name : HCL
Company Website : https://www.hcltech.com
HCL Technologies is a cutting edge worldwide innovation organization that helps endeavors reconsider their organizations for the computerized age.
Our innovation items and administrations are based on forty years of development, with an incredibly famous administration theory, a solid culture of creation and hazard taking, and a persistent spotlight on client connections.
HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age.
Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.
We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy, built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management, and Engineering Services, amongst others.
With a worldwide network of R&D, innovation labs and delivery centers, and 187,634 Ideapreneurs’ working in 50 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.
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Fresher Job Openings in HCL
Designation: Analyst
Educational Qualifications: B.E. B. Tech Engineers
Role : Permanent
Year of Experience: Fresher
Location: Chennai Tamilnadu
Salary Details : As per the Company Standard
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Job Description :
Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries Receiving, logging and managing calls from internal & external staff via telephone, email or chat.
Able to recognize situational trends and call team and management attention to them 1st line support – troubleshooting of IT related problems
for software/hardware, such as BlackBerrys, IPAD, Laptops, PCs and Printers Troubleshoot basic network and VPN issues Escalate unresolved calls to next level Log all calls in the Service Desk Call Logging system Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner To maintain a high degree of customer service for all support queries and adhere to all service management principles Basic knowledge and troubleshooting
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