GRADUATE ENGINEER TRAINEE JOB VACANCY | MICROLAND COMPANY | BANGALORE – APPLY NOW
Company Name : MICROLAND COMPANY
Company Website :
About Company :
Microland’s delivery of digital and “Making Digital Happen” allows technology to do more and intrude less. We make it easier for enterprises to adopt nextGen Digital infrastructure.
We enable this using our expertise in Cloud and Data Centers, Networks, Digital Workplace, Cybersecurity and Industrial IoT – ensuring the embrace of brilliance is predictable, reliable, and stable.
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GRADUATE ENGINEER TRAINEE JOB VACANCY
Designation: GRADUATE ENGINEER TRAINEE
Educational Qualifications : ANY DEGREE
Role : Permanent
Year of Experience: FRESHER
Job Location: BANGALORE INDIA
Salary Details : As per the Company Standard
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Job Description :
Dealing with incoming issues in a professional, courteous manner over the phone and via email
Taking ownership of customer issues and managing them in a logical and methodical manner
Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures
Conducting full and through diagnostics with end users to enable first point of contact fault resolution
Ensuring all faults are progressed & cleared within SLA 20 escalating to other internal and external teams as appropriate
Managing faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
Diagnosing and resolving problems to the customers satisfaction
Maintain and develop own knowledge and skills to assist with first time fault resolution
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