HCL Technologies Mega Recruitment Drive: HCL has Published a notification for the vacancy of HelpDesk Engineer. The educational qualification required to apply is B.E.Engineers. Interested and eligible candidates can apply. Read the date, Venue, and full details of vacancies carefully.
Company Name: HCL Technologies
Company Website: www.hcl.com
About Company :
HCL is a pioneer of modern computing. It introduced the 8-bit microprocessor-based computer in 1978.
HCL has a global team of over 221,000 people across 60 countries. It’s ranked number one in 18 countries, including India.
HCL is a multinational IT company started in India. The company head office is located in Noida. HCL was established in 1976 as one of India’s original IT start-ups. It is a founder of modern computing with many creations, including the introduction of personal computers focused on an 8-bit microprocessor in 1978.
|As Per the Company’s Standard
Year of Experience:
Fresher / Experience
Chennai – Tamilnadu
Salary Details: As per the Company Standard
Job Description :
Provide hardware/software/network problem diagnosis/resolution via telephone/email/chat for customer’s end users
Route problems to internal 2nd and 3rd-level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution.
Administer and provide User account provisioning.
Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumventions.
. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders/incidents to appropriate
support teams and follow up until closure.
. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,
and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
. Perform user account management activities
Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
presentation graphics, database management systems, electronic mail, and communications)
. Troubleshoot client software and basic network connectivity problems
. Identify, evaluate and prioritize customer problems and complaints
. May train users and operators on a limited basis and/or may write training procedures
. Participate in ongoing training and departmental development
– Excellent communication and conversation skills (Verbal and Written)
– Good documentation skills
– Good working knowledge of MS OFFICE (Including MS Project and Visio)
– Should have great customer-handling skills
– Able to handle unforeseen situations
All interested and eligible candidates can apply for this position before the Expiry of the link as soon as possible.
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