IBM Fresher Job Openings 2023 | Any Degree Can apply | Fresher Graduate Job Vacancy – Apply now
Company Name: IBM
Company Website: www.ibm.com
About Company :
Every year, an elite contingent of IBMers earns the title of IBM Fellow. This year’s 12 new IBM Fellows come from Asia, the Americas, and Europe.
They have worked across multiple business units to assist our clients in digital transformations and migrations to AI and Cloud.
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, but we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
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IBM Fresher Job Openings 2023
Designation: Customer Service Representative – Service Desk Delivery Level 1
Educational Qualifications: Any degree
Candidate should have 0 to 2 Years of experience.
Proficient to ensure customer issues are resolved in the most timely and effective manner possible Freshers are also considered.
Demonstrable ability to handle various tasks or projects with changing priorities.
Experience to utilize available time efficiently to achieve effective and efficient results.
Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
Solid experience in successfully solving problems and narrowing down reported issues, identifying root causes, and finding creative solutions to effectively address customer concerns.
Role: Permanent
Year of Experience: 0 -2 Years
Job Location: Across India
Salary Details: As per the Company Standard
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IBM Fresher Job Openings 2023
Job Description :
Advises and guides the client regarding the use of a broad range of products, offerings, and services.
Following a standard call flow and problem-handing processes (scripted or not scripted), they verify entitlement, perform problem determination, resolve, and close the problem, or route the incident record to the appropriate level of support.
Using technical resources and tools, they support the client by answering questions and responding to client requirements.
They utilize their product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations, or performance.
They guide the client, advising on potential resolutions and their implementation, and play a key role in overall client satisfaction.
Working In Night shifts.
How to Apply for this Job?
Details & Apply link :
Customer Service Representative interview questions and answers
Preparing for a customer service representative interview? Here are some common questions and sample answers to help you prepare:
- What is good customer service according to you?
- What are the important skills that a customer service executive must possess?
- How do you handle difficult customers?
- What would you do to provide excellent service to a customer?
- Why should we hire you for this position?
- Tell me about a time when you went above and beyond for a customer.
- What does customer service mean to you?
- Are you a team player?
- What are your biggest strengths and weaknesses?
how to prepare for a customer service interview
- Research the company and its products/services.
- Review common customer service interview questions and prepare answers.
- Practice your responses with a friend or family member.
- Be prepared to give examples of how you have handled difficult customers or situations in the past.
- Highlight your relevant skills and experience, such as communication, problem-solving, and empathy.
- Dress professionally and arrive early to the interview.
- During the interview, listen carefully to the interviewer’s questions and answer them thoughtfully.
- Ask questions about the company and the role to show your interest and engagement.
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