ROYAL ENFIELD JOB VACANCY IN CHENNAI | B.E.MECHANICAL / AUTO
Company Name : Royal Enfield
Company Website : https://www.royalenfield.com/
About Company :
At Royal Enfield, we trust the need to investigate is an obstinate tingle that can’t be scratched away.
Our main goal is to get more and more individuals to find the delight of riding and follow their quest for investigation.
Through our famous cruisers, we have developed and supported a riding society that welcomes the riders to absorb and partake in the actual excursion.
Our greatest strength, the Royal Enfield Community, is developing unequivocally and consistently.
It is a demonstration of the reverberation our reasoning and items find with our clients.
The exceptional security our local area shares is an honor a couple of brands appreciate.
For our purposes, the local area goes past clients to motorcycling devotees from varying backgrounds, across the world.
We interface with riders through an assortment of rides and occasions, drawing in with them, hearing their extraordinary stories and imparting them to one another.
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BEL Recruitment 2022 for Project Engineers – Last Date 04.08.2022
Designation: Project Engineer
Educational Qualifications:
B.E. / B.Tech in Electronics / Electronics & Communication / Communication / Electronics & Telecommunication / Telecommunication / Computer Science/ Computer Science Engg./ Computer Science & Engineering / Information technology / Information Science
Job Location: PAN INDIA
Salary Details : As per the Company Standard
Job Description :
Project Engineer will be engaged initially for a period of THREE years which may be extended up to maximum of ONE year (Maximum tenure of 4 years) based on project requirement and individual performance. Candidates will be paid a consolidated remuneration per month of Rs.40,000/-, Rs.45,000/-, Rs.50,000/- and Rs.55,000/- for the 1st , 2nd , 3rd and 4th year of contract respectively.
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Designation: Area Manager – Service
Educational Qualifications:
Bachelors in Engineering (Automobile / Mechanical)
Role : Permanent
Year of Experience:
- 7+ years of experience in a similar role
- Extensive service marketing experience
- Knowledge of dealer service/ parts operations
- Territory and dealer management experience
Job Location: CHENNAI TN
Salary Details : As per the Company Standard
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Job Description :
Create customer engagement plans based on market behavior and competition targeting areas where the potential is high and the turnaround of customer is less
Responsible for Increase of After Sales Service and thereby increased customer market share
Responsible for workshop loading and achieving defined targets by number of job orders and service volumes
Identify their individual needs and provide service required to exceed expectations
Ensure customer satisfaction through quality and timeliness of work done for customers
Maximize customer loyalty and retention, by ensuring that customers receive constant care and attention
Managing all service department employees, as well as monitoring their performance
Publish customer engagement events organized by Royal Enfield to customers well in advance to increase the hype in the market
Organize service camps to increase service market share and monitor the efficacy of the service camps centrally with respect to delta revenues to the dealer and Royal Enfield
Contribute to the development of a strategic business plan for spare parts including market watch, channel partner visits, dealer visits and competitor information
Ensure effective closing of customer complaints within the agreed timeline, feedback handling and resolution – Onsite
Lead Product Quality Reporting including collecting Pre Delivery Inspection (PDI) feedback from distributors and warranty claim parts audit
Create attractive schemes which will cover the target customer to attempt a service visit to the workshop
Inform the customer via communication medium like SMS, and social media of Royal Enfield about the benefits of doing on-time periodic service, service reminders and follow-up calls to increase the revenues, age-wise unique customer market share to the next level
Intimate customers about benefits on availing services like Road Side Assistance, insurance renewal, Annual maintenance contracts and other peace of mind products of Royal Enfield well in advance
Provide tips to customers on a daily basis on additional care of the motorcycle and its maintenance
Conduct routine meetings via web or in-person to understand the ground reality to improve the business among the aftersales regional retail team
Support the company on understanding current service customers’ profile and expectations
Provide spare parts management support to the Channel Partners and supportive interaction with factory team
Ensure New Model Service Readiness via Service Training, Initial Parts Kit (planning and procurement), Tools and Equipment’s for new models etc
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