Diploma / Degree Job Vacancy in WIPRO |Fresher / Experience – Tamilnadu
Company Name : WIPRO
Company Website : www.wipro.com
About Company :
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful.
A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 220,000 dedicated employees serving clients across six continents.
Together, we discover ideas and connect the dots to build a better and a bold new future.
The Spirit of Wipro is the core of Wipro. These are our Values. It is about who we are. It is our character. It is reflected consistently in all our behavior.
The Spirit is deeply rooted in the unchanging essence of Wipro. But it also embraces what we must aspire to be. It is the indivisible synthesis of the four values. The Spirit is a beacon. It is what gives us direction and a clear sense of purpose. It energizes us and is the touchstone for all that we do.
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Designation: SERVICE DESK ANALYST
Educational Qualifications: DIPLOMA / DEGREE
Role : Permanent
Year of Experience: FRESHER
Job Location: COIMBATORE TN
Salary Details : As per the Company Standard
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Job Description :
The End to End function is a key component of the Client?s strategy to drive an improved customer experience. The Service Provider?s End to End team will be analysing incident and request ticket trends across the service desk, field services, level 2 and 3 support teams. The aim will be to understand customer pain points, identify root causes, determine insights from the data and drive a culture of continuous improvement.
Service Provider Responsibilities
Monitor status of Incidents opened via the Service Desk.
Work with Client to identify the owner (e.g. queue manager) for each resolver queue (e.g. Supplier, Client, and other third parties).
Provide a daily report of open Tickets to the queue managers that includes ticket aging and those that have exceeded the allowed time in queue.
Engage with End customer to provide status update as required.
Provide jointly with Client overall queue management, including weekly governance meetings with mandatory attendance for queue managers.
Proactively contact queue managers when backlog levels exceed mutually agreed upon levels.
Produce monthly statistical analysis on Incidents.
Identify opportunities to produce knowledge articles which would allow Incidents to be resolved on first contact by the Service Desk.
Participate in meetings with Client to review statistical analysis and opportunities for improvement.
Verify that Incident Tickets are updated, and steps are taken to resolve the Incident. The information contained in such updated Incident Tickets should be accessible and should be used to help resolve future Incidents with similar symptoms utilized in the Knowledge Management process
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Huge Job Vacancy in Production Department |Diploma / B.E. Engineer – Hosur TN
No of vacancy: 100+
Degree : Any UG / PG Degree / BE / B Tech / Diploma
Specialization in the streams of Geoinformatics, Remote Sensing, GIS and Geography, Geology is an added advantage
Batch : 2022 / 2021 / 2020 / 2019
Experience : Fresher’s
CTC : INR 14,000
Location : Hosur, TamilNadu
Male & Female both can apply
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